Free Express Shipping on Domestic Orders Over $89.00 / Free International Shipping on Orders over $150

FAQs

 

 

PURCHASING & ORDERING

 

What methods of payment do you accept?

All the standard methods - VISA, Mastercard, American Express, cash (in-store) & AfterPay. Please note a 1.9% card fee applies. 

 

Do you offer gift cards?

Yes! We offer gift cards at multiple prices (generally $50) in our James Street Atelier, so pay us a visit and give someone the gift of choosing their own piece! If you are shopping online, go to our Gifts section on the website! 

 

Do you do afterpay? 

Yes! We offer afterpay payments but please note, purchases over $1000 can not be processed with afterpay. 

 

Can I exchange/return my items?

We have a 30-day money-back guarantee if you are not fully satisfied with your purchase, and offer a 12-month warranty. Please see our Returns & Exchanges page for terms and conditions.

 

Do you offer discounts and specials? 

Sometimes, we will run a special on last-chance items. Our customers will be notified via our newsletter and on our social media channels  

 

The product I wanted is no longer online, can you still make it for me?

Sometimes we will take products down from our online store to make way for new pretty things. Please contact us via email (hello@rebelliousgrace.com.au) or in-store with details or an image of the desired product and we’ll confirm if it is possible. Most likely we will be able to create your piece or something similar. 

 

Where can I buy your product? 

Our James street Atelier 9 (located on the corner of James & Robertson Streets in Fortitude Valley, Australia) is open from 10am - 5.30pm daily and our online store is available 24/7 for all-day shopping! 

 

DELIVERIES

 

How much does shipping cost?

For domestic purchases over $89, standard shipping is free (over$150 for free standard international shipping. Please read our Shipping & Delivery page for more details. (add standard shipping rate???)

 

How long does processing and delivery take?

We try and dispatch items within 2 working days of you placing your order. If there is a delay, you will be notified. Please refer to our Shipping & Delivery page for a shipping guide. If you need your product urgently, please contact hello@rebelliousgrace.com and we will organise the best method! 

 

Can I pick up my order at Rebellious Grace Atelier?

Absolutely! Just choose the ‘pick-up’ option a the online checkout. We actually love meeting the rebels that wear our jewels so please come visit! 

 

Do you post to PO boxes?

We do! But note that only Australia Post will ship to PO Boxes, so we will be unable to use our courier service.  

 

PRODUCTION & PRACTICES

 

What materials are your pieces made out of?

All of our pieces are comprised of either a solid sterling silver or solid brass base, with with either a 24k, or 18k Gold plate. They are nickel-free, lead-free and hypoallergenic. Our silver pieces are usually comprised of 925 a sterling silver hook & silver-plated solid brass accessories (nickel-free, lead-free and hypoallergenic.). Refer to the description of each item online for more info. 

 

Is your packaging made of plastic? Nooooooo. Our packaging is completely plastic-free, even down to the sticky tape. We don’t use any plastic packaging your item in-store and you will receive your package in a HERO zero-waste bag, which is 100% biodegradable. Mother earth is the OG rebel, and we do our best to take care of her as a small business. 

 

Where are the gold accessories made? Are they Australian?



How can I find out more info on the sustainability and ethical practices of your suppliers?

 

Are your materials ethically sourced?




REPAIRS/RESTORATION

 

Do you do repairs? Yes, contact us via email with photos of your piece or visit us instore. We, unfortunately, do not do repairs of jewellery from other stores. 

 

I’ve lost the back of my earrings, can you give me new ones? Unfortunately, if you have lost the back of your earrings, we do not do free replacements, but for a small fee, you can pick up new ones from our store or we can send you new ones (Not sure on our policy!?) 

 

I feel there is an issue with the quality of my piece.

Please let us know! We stand by the quality of our items but with our 12-month warranty, you are entitled to an exchange or refund of faulty goods. Just send us an email or visit us in-store. Please bring your piece with you.  

 

BESPOKE & SIZING/ CUSTOM

 

Can I customise my own piece? 

Yes! Get your creative juices flowing and customise your own piece on our website here. Have fun! 

 

Can you make a chain longer or shorter? 

Of course! If you are shopping in-store, we can probably do it for you on the day. If you are shopping online, send us an email with the specifications you’d like your chain made to and we will sort it out! 

 

Can you customise any piece of jewellery from the store?

We offer customised chain lengths and also customised jewellery (combining pieces we have available/alternating hoops and charms etc). 

 

Can I get the piece made fully in real gold?

Yes! There is a waiting period as we need to order materials, and the prices vary according to what you would like created. Ask us in-store or email hello@rebelliousgracebne.com.




WEAR AND CARE

 

How do I care for my RG piece? 

We’ve created a guide for all our rebels to refer to, please check it out here.

 

My jewellery has tarnished, what should I do? 

Tarnishing normally occurs due to the skin’s acidity, particular creams/lotions, storage conditions and contact with water. You can purchase an appropriate cleaning solution, and please follow our care guide and advice here

 

My chain is knotted, what do I do?

These things happen, of course! Knotted chains can be difficult to untangle and there is, unfortunately, no easy fix. We recommend using two small pins or needles and patiently separating the knots, avoiding any stress or unnecessary tension to the chain as this will result is stretching and eventual breakages. If you are really struggling with a stubborn knot, please bring it in-store to let us de-tangle it. Please store your precious pieces in a safe spot or box where they will not get. We recommend hanging options for necklaces. Please refer to our care guide here.

 

I feel there is an issue with the quality of my piece.

Please let us know! WE stand by the quality of our items but with our 12-month warranty, you are entitled to an exchange or refund of faulty goods. Just send us an email or visit us in-store. 



OTHER

 

How can I stay up-to-date with Rebellious Grace (sales/promotions etc)?

Definitely follow us on Instagram, there's also plenty of inspiration there! Furthermore subscribe to our Rebellious Grace Community here. 

 

I want to stock rebellious grace in my store, what are your wholesale options? 

Let’s chat; the best way is to email us at hello@rebelliousgracebne.com.au


We hope you find these points useful! Please don't hesitate to send us an email if your question has not been answered :)